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FAQ

HOW TO PLACE YOUR ORDER:

  • 1. Click the thumbnail of the item you would like to purchase.
  • 2. Choose any option if necessary (ie: size, color, etc). Once complete, there will be an "ADD TO BAG " button. Click it to add your item and go to the cart.
  • 3. Continue through the cart by entering your shipping details, choosing your payment method, verifying your details and so forth.
  • Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.

PROBLEMS ORDERING:

These are some of the most common solutions to ordering problems.

  • 1. Make sure to enter the exact billing address appearing on your statement
  • 2. If you receive a message saying "YOUR CREDIT CARD HAS DECLINED" please try using a different credit card.
  • 3. Or call to order at 1-516-513-1532

If these solutions don't work, please call us between 10:30 AM and 6:30 PM Eastern Standard Time.