Shipping and Returns Policy
SHIPPING AND RETURNS POLICY
- Bewild.com orders will be processed within 1 or 2 business days.
- Orders placed after 3:00pm Eastern Standard Time start their processing period the next business day.
- Bewild.com does not process on Saturday, Sunday, or Holidays.
- An order confirmation email and tracking number email will be sent to the e-mail address you provide.
- Bewild.com is not responsible for packages stolen or lost, if this occurs the receiver MUST open a claim with the shipping service in-which we will work with once the claim is open and they contact us.
- Bewild.com uses USPS and UPS to ship your items. Depending on the service used your shipment can be tracked using the tracking number emailed to you.
- Shipping rates are based on time, weight and location. All shipping times are estimates and can not be guaranteed.
- Shipping cost can be estimated using our 'Estimate Shipping and Tax' calculator before checkout.
- Once your shipment has left USPS international sorting facility, it may not be track able by Bewild.com or USPS depending on location.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer.
- It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
- For more information on customs and duties charges, please contact your local customs office.
Contact firstname.lastname@example.org with any questions.
Returning / Exchanging Merchandise
- Before you return merchandise to us you must email email@example.com for approval and instructions.
- Has to fall within the 30-Day period from receiving the order
- To Exchange the product MUST be unopened or in its original packaging with the tags still attached or washed.
- In order to receive a refund the product MUST be returned to us.
- If we Send you the label to return the goods we will not refund the shipping paid.
- Returns will deduct a 12% restocking fee.